Shipping & Returns
Shipping via USPS
We do all of our shipping at the US Post Office in Cloverdale, California. Using the USPS, we can ship to virtually any address in the world. We do not offer any other shipping service.
When you place an order, the program will calculate the postage cost based on the weight of your items and the shipping option you choose. Orders over $50 in the USA include a "Free Shipping" option. If you select "Free Shipping", we will ship using the least expensive USPS rate (probably Parcel Post or Media Mail). You always have the option of upgrading to First Class or Priority Mail for faster delivery.
Also note that the shipping rates are weight-based. The shipping weight of every item can be found on its detail page. To reflect the policies of the USPS, your package weight will be rounded up to the next full ounce.
You may return any new, unopened items within 7 days of delivery for a full refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.