Shipping & Returns
Shipping via USPS
We do all of our shipping at the US Post Office (Cloverdale, California 95425 USA). Using USPS, we can ship to virtually any address in the world. We do not offer any other shipping service.
When you place an order, the program will calculate the shipping cost based on the weight of your items and the shipping option you choose. We charge a flat rate of $3.50 for shipping in the USA, and ship USPS First Class if the package weighs less than a pound. Over 1 lb., we choose the least expensive USPS service. Books and records may ship via USPS Media Mail. You can always upgrade any order to USPS Priority Mail for faster delivery.
You may return any new, unopened items within 7 days of delivery for a full refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.